FAQ

Penland Dodson brings the transformative power of art into your daily rituals. Each piece is thoughtfully designed from original paintings and drawings, then expertly printed or crafted with premium materials—whether it’s a softstyle t-shirt, a sculptural mug, or a gallery-quality print. Our artful and functional pieces aren’t just beautiful objects; they carry the energy of natural rhythms and symbolic storytelling, uplifting your everyday life with every wear or use. Our slow fashion model takes longer to receive, but we hope that you’ll treasure the items for years to come.

Elevate your day-to-day with art you live in, live on, and live with.

At Penland Dodson, we only begin production once you place an order—no guessing how much to make, no excess inventory gathering dust. This on-demand approach means:

• We don't produce items that go unsold.
  
• Fabric, ink, and packaging are ordered to match real demand.
  
• Custom runs align better with actual orders, cutting down on leftover stock.
  

By tailoring every batch to exactly what’s been ordered, we eliminate surplus, make efficient use of resources, and keep waste to an absolute minimum.

All Penland Dodson products are currently made-to-order. Once you place your order, please allow 2–8 business days for production. After fulfillment, standard U.S. shipping usually takes 2–8 business days. Total time from order to delivery is typically 4–16 business days. For a few special items, the production process is more involved and can be up to 28 days. See product pages for product-specific estimates. Go to the shipping policy HERE.

• Standard U.S. Shipping: $3.99–$4.75 (2–8 business days after fulfillment)
• Free Shipping: Automatically applied on orders of $75 or more.
  
  You’ll receive tracking information via email as soon as your package ships.

Not yet—but stay tuned! We’re working to expand beyond the U.S. very soon. If there’s a location you’d like us to ship to, please let us know.

All items at Penland Dodson are made-to-order especially for you, so once an order is placed we’re unable to modify or cancel it. Please review product details, sizing charts, and color options carefully before you complete your purchase. If you have any questions beforehand, email us at hello@penlanddodson.art or use our form on the Contact Us page. If you realized that your shipping information is incorrect, please contact us right away; we’ll do our best to accommodate you.

We stand behind every piece. Report any damage or defect within 20 days of delivery—just email us at hello@penlanddodson.art with photos and your order number. Approved cases receive a full refund within 10 business days or a free replacement. For a free replacement, please allow the standard production and delivery time for the specific product.

Customers are responsible for address accuracy. If your package is returned due to an incorrect address, you’ll be charged the original return shipping plus the cost to resend. Please double-check before submitting your order!

Because each item is custom-made just for you, we do not accept returns or exchanges for incorrect size, color preference, or change of mind. Please review product details carefully before ordering.

Once your order ships, you’ll receive an email with a tracking number. You can also log in to your account on our site to view real-time updates.